Booking and Customer Policies
10 sections4 min read
The short answer
Recovery Mode uses different booking, cancellation, package, membership, consent, and privacy rules depending on the service and purchase. Current published terms control, and several policy details still require legal and operational review. Read the policy attached to your booking before paying, ask about anything unclear, and do not assume that one cancellation window applies to every category.
Counsel-controlled publication draft: This copy is complete for legal and operational review, but it is not an active policy. Recovery Mode must confirm the legal entity, effective date, service scope, booking authority, recurring-offer terms, privacy practices, and approval record before publication.
Use one approved policy system
Recovery Mode's public policies should work as one connected system across the website, booking platform, checkout, confirmations, reminders, forms, facility procedures, events, workplace programs, memberships, packages, and customer support. A short summary may help a customer navigate, but it cannot contradict the controlling terms.
Booking and payment
The approved booking source controls current service names, providers, durations, prices, deposits, availability, and payment steps. The policy hub should explain where that source begins, when a booking becomes confirmed, what information is required, and how a customer gets help with a conflict. Volatile offer details should be stored once and reused across cards, FAQs, checkout, and structured data.
Cancellations, changes, and no-shows
The final policy must reconcile cancellation and rescheduling windows by appointment type, late arrival, no-shows, waitlists, deposits, credits, refunds, and exceptions. It should state the rule close to the booking action and repeat the same meaning in confirmations and reminders. The current sources are not treated as final until operations and counsel approve one authority.
Memberships, packages, gift cards, and promotions
Recurring and prepaid offers need plain disclosure of price, billing frequency, renewal, commitment, included units or services, expiration, scheduling limits, sharing, pause rights, cancellation method, refunds, and service-unavailability treatment. Promotions need eligibility, dates, limits, and interaction with other offers. A customer should be able to understand the full obligation before payment.
Consent, waiver, and service-specific terms
Consent must match the actual service and responsible entity. Massage, acupuncture, heat, cold water, compression, localized cryotherapy, breathwork, oxygen, IV hydration, injury assessment, events, and workplace programs do not automatically share one waiver. Regulated and device-led services remain held until the assigned professional, screening, emergency procedure, consent, and legal scope are approved.
Every participant should be able to ask questions, change intensity, decline a technique, or stop. Consent and waiver records need an owner, version, timestamp, and link to the service booked.
Privacy and communications
The privacy policy should match actual forms, booking, payments, analytics, advertising, cookies, messages, vendors, retention, security, and rights workflows. Marketing consent should be separate from service communications where required. Sensitive health information should not enter general forms or analytics tools without an approved purpose and protection model.
Accessibility and customer support
The site should provide a clear route to ask for assistance. Facility, entrance, restroom, elevator, seating, scent, communication, and service-animal claims require first-party verification. Support instructions should explain how to raise a booking, payment, policy, privacy, accessibility, or safety question.
Emergency and medical boundary
The website is not emergency care and cannot diagnose or clear someone for a service. Urgent health concerns require the appropriate emergency or clinical pathway. Service pages should not use policy language to soften a medical claim that the evidence does not support.
Versioning and approvals
Every controlling policy needs a legal entity, owner, effective date, version, review date, source of truth, linked surfaces, and approval record. When a rule changes, Recovery Mode should preserve the prior version, update every dependent surface, and determine whether notice or renewed consent is required.
Policy pages
Return to Recovery Built for How New York Moves for the complete topic map.
Choose the pathway that matches the decision you are making:
Continue with Plan Your First Visit, Frequently Asked Questions, or Pricing, Packages, and Memberships when that decision is closer to your situation.
For the service or selection path, review Contact Recovery Mode.
Ask before you book
Ask the studio directly, and speak with a qualified clinician about whether this suits you.
Sources and review basis
- Cancellation Policy(opens in a new tab)
First Party Legal. Supports: The current cancellation policy publishes different notice windows for clinical and booster appointment types. Limits: Rules must reconcile with each appointment and checkout.
- Age And Consent(opens in a new tab)
First Party Legal. Supports: Current terms state that users must be at least 18, with minors only through guardian consent. Limits: Minor eligibility and guardian consent must be resolved by service.
- Privacy And Consent(opens in a new tab)
First Party Legal. Supports: The privacy policy states that the business collects health intake, payment, scheduling, and communication data. Limits: HIPAA applicability and actual tracker behavior are not verified.
- Automatic Renewal And Cancellation(opens in a new tab)
Official Government Enforcement. Supports: The New York Attorney General has recently enforced clear disclosure, acknowledgment, renewal notice, and cancellation obligations in automatic-subscription matters. Limits: Do not treat this record as a final legal conclusion or substitute for qualified review.
- Recovery Mode terms of service(opens in a new tab)
Recovery Mode. Supports: Portable Physical Therapy P.C., policy-change language, media terms, governing law, and contact details.
- Recovery Mode cancellation policy(opens in a new tab)
Recovery Mode. Supports: Current booking, cancellation, no-show, recovery booster, membership, package, and waitlist policies.
- Recovery Mode contact page(opens in a new tab)
Recovery Mode. Supports: Address, phone number, and published hours.